Refund Policy

Refund Policy

Effective Date: [Insert Date]

At Codetsy, we strive to ensure customer satisfaction with every purchase made on our platform. As a marketplace for digital goods, our refund policy is designed to reflect the nature of digital product sales while protecting both buyers and sellers. Please review this policy carefully before making any purchase.

1. Digital Product Sales are Final

Due to the nature of digital products, all sales on Codetsy are final once the product has been downloaded or accessed. We cannot offer refunds, exchanges, or cancellations after the digital product has been delivered unless otherwise stated by the seller or in cases where the product is found to be faulty or misrepresented.

2. Vendor-Specific Refund Policies

Individual vendors on Codetsy may establish their own refund policies for their products. Please check the product listing for any vendor-specific refund terms before making a purchase. In the event a vendor offers a refund or exchange, they are responsible for handling the request and resolving any issues directly with the buyer.

3. Refunds for Faulty or Misrepresented Products

Refunds may be granted in the following cases:

• Defective Product: If the digital product is found to be defective or unusable (e.g., code that does not function as described).
• Misrepresentation: If the product received is significantly different from what was advertised (e.g., incorrect features or misleading description).

In such cases, you must contact us within 7 days of purchase, providing clear evidence of the defect or misrepresentation.

4. How to Request a Refund

To request a refund, please follow these steps:

Contact the Vendor: Before submitting a refund request to Codetsy, contact the vendor directly to resolve the issue. Most vendors will work with you to find a solution.

Submit a Refund Request: If the issue is not resolved through the vendor, contact Codetsy’s support team by email at [Insert Email] with the following details:

• Order number.
• Description of the problem (with screenshots or other evidence, if applicable).
• Details of your communication with the vendor.

Resolution: Our team will review your request, investigate the issue, and notify you of the outcome. If the refund is approved, it will be processed using the original payment method within 5-10 business days.

5. No Refunds for Buyer’s Remorse

We do not issue refunds in cases of buyer’s remorse, such as:

• Changing your mind after the purchase.
• Buying a product by mistake.
• Lack of understanding of how to use the product.

We encourage buyers to carefully review product descriptions, previews, and requirements before purchasing.

6. Chargebacks and Disputes

If you initiate a chargeback or dispute with your payment provider without first contacting us or the vendor, Codetsy reserves the right to disable your account or take further actions to resolve the situation. We encourage you to resolve issues directly with the vendor or through our support team before escalating to a chargeback.

7. Fraudulent Claims

We take fraudulent refund claims seriously. Any attempts to claim a refund under false pretenses, or repeated requests that appear fraudulent, may result in account suspension or termination.

8. Changes to the Refund Policy

Codetsy reserves the right to modify or update this Refund Policy at any time. Changes will be posted on this page with an updated "Effective Date." Please review the policy periodically to stay informed about our practices.

9. Contact Us

If you have any questions or need assistance with a refund request, please contact us at:

Email: noreply@codetsy.com